I loved the salesperson. She was kind and comprehension, even gave us a decent rate .. so i thought! But like Other individuals on below, we much too booked put in for Quite a few months out. We were explained to that we'd get an email working day before with a specific timeframe involving eight-6 but by no means obtained a single!
Again, he wasn’t capable to finish. He needed to come back for a fourth day. Him and his family members have been in and out of my home again until 8pm when he finally finished. Each and every considered one of lately, all my animals had to be locked up in bedrooms as a result of back again door needing to be still left open all day extended. The main two days, I couldn’t even use my kitchen or stove for 2 times and needed to get food items which i wasn’t prepared to buy (I have 6 person familly).The get the job done he did appeared like it absolutely was great, but after a week, the trimming he place down is all peeling up in multiple locations, and a number of the boards in doorways are by now chipping. Once we identified as Empire customer service concerning this a pair occasions, they essentially shrugged us off and stated oh very well. We bought a credit rating of $seventy five, which is outwardly the most. We were pretty not happy with the work and identified as to get an individual appear out and resolve the harm as well as bad installation. We specified 2 times in that decision not to deliver the identical man that was here before. He was designed to be below 10am to inspect the do the job. 2pm rolls all around, even now not a soul. We referred to as to talk to wherever he was, and so they explained to us he was working late. We asked who it was, and they stated it absolutely was the identical man who put in it. Furious, we instructed them we specified To not ship exactly the same guy who did the get the job done, cancel that and ship some other person the next day. They agreed, apologized, said it shouldn’t have took place. The next day rolls close to and guess who demonstrates up at my doorway? A similar man we told them numerous moments not to send out! We had to deliver him away and contact AGAIN, for a 3rd time to FINALLY get somebody out the next week who was diverse. He showed up and was truly shocked on the Terrible excellent of your operate that was performed. He actually checked out the floors and claimed “No XXXXXing way…†under his breath. That’s how terrible it had been. We’re continue to ready now, Nearly two weeks has handed, for him in order to come back and repair this Awful perform. Hardly ever, at any time, at any time, at any time, At any time use Empire Today! Their customer service has been unhelpful, unapologetic, and fully incompetent!
On November sixth, I gained an automated concept stating the installers have been on their own way. Your staff was a no exhibit on November sixth. On November seventh , we rescheduled for November 8th mainly because I used to be explained to Trevor needed to oversee the alternative, and is also the reason why they didn’t demonstrate on Monday or Tuesday. November 8th, the first installer confirmed up with 7 boxes of flooring. He asked us what area was getting replaced.
We’re sorry to hear about the lack of comply with up which you’ve been given. We’d like to help more but we can’t Track down your account. Make sure you send out an email to customersupport@ empiretoday.com with all your Get hold of information, and we’ll get in touch with you to handle your fears.
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My sister in legislation drove more than right after I remaining the 2 installers in my home “On your own†for 25 minutes, which ended up becoming a giant miscalculation. My dog was locked in a very toilet as well as a candle was damaged with glass all over. I had advised the installer that I could not do just about anything about my Canine rather than to utilize the garage to go out and in, so he instructed my sister in law the Pet dog retained trying to get out by way of garage.
February 20, 2018 at 2:58 pm We experienced berber carpet installed in September of 2016. By November, the carpet was falling aside, frayed and appeared to be at least 20 years aged. An inspector was out and promptly stated this was a producer’s defect and they would deliver a sales person out for us to pick a different carpet empiretoday review to be installed at no added cost to us. We fulfilled While using the revenue human being, selected One more carpet and put in place a time (February 2017) for installation. By August, seams have been failing and it took until finally November 4th for an inspector to come back out, acquire pics and notify us that we should always listen to something back again in a couple of days. A week handed and we had not read from any individual. Damage having even worse, holiday seasons approaching. I had been phoning each day and will not speak to everyone however the “get in touch with Heart persons†– who were being great – understanding and as helpful as their career constraints can be. I been given a letter during the mail stating they had been trying to achieve me and will I remember to phone a certain number. I did so and I used to be told they have already been leaving messages for me daily – Actually?! Since I like living with broken carpet; Particularly approaching the vacation entertaining time of the 12 months!!!! Everybody else on the planet could arrive at me but Empire Carpet!
Received’t be examining back again below but will be expecting them to completely swap ground and resolve THEIR Weak Operate which includes putting in bathroom Properly.
Now we are off and operating Using the "calculations." He is figuring square footage x 3.141 divided by quantum principle factoring in enough time Room continuum. So for the lounge hall and little back bedroom we come to slightly below $3000.
Recall, my household is only just at 1200 sq ft, nevertheless it's nonetheless just a tad more affordable than another 2 quotes, and Empire is respected ideal!? SIDE Notice: I used to be never ever supplied a replica of your agreement, it had been to become emailed to me... Under no circumstances Occurred. So we signed, compensated, and scheduled.
Many thanks for bringing this issue to our attention. We’d like To help you even more, but we can easily’t Identify your account. Make sure you e mail your account and make contact with info to customersupport@ empire-today.com, and point out Headquarters in the topic line.
I questioned to speak with the GM or Trevor. I used to be explained to the GM wasn't readily available as he travels in between locations. So, I requested to speak with Trevor. I was knowledgeable that he was out of your office for the rest from the day and off on Friday. He would simply call me on Monday, December 4th. I expressed my concern to Kim. My problem was escalated to corporate; I thought Probably there could well be a greater sense of urgency to correct The difficulty through the GM and installation supervisor. I asked for a simply call back again from the GM on Friday.
June 13, 2018 at seven:fifty five pm Ryan never answers his phone or call you back right until you get in touch with his manager and he usually defends him sayiong that he's working within the warehouse, nicely I suppose they dont have phones within the warehouse. immediately after getting the restoration co occur out drying the floors for 4 a lot more times, Ryan known as me again and scheduled An additional instaltion date after they came they checked the floor once more and mentioned it absolutely was nevertheless not dry but and instructed my son the carpet that the sub flooring would need for being eliminated as well as carpet which was insallled weeks back and my cupboard that my refrigator is up coming much too requirements taken down, Si I identified as my coverage agent and he sent One more restoration to come back out and Verify and he foind a 4 in by 6 inch piece of wood that was however wet and so he callled Ryan and they talked and Ryan explained it was ok to setup the floor. NOW it has been six weeks that my carpet was put in so I have my carpet coated with sheets and blankets And so the debree with the kitchen area ground within the glue and Grime from your raw flooring on my new carpet so my household appears insane and my frig is in the middle of the floor in my kitchen, So For the reason that new restoration person identified as me and instructed me Ryan claimed it absolutely was Alright I took a weeks getaway to obtain my ground imstalled and acquire my residence jointly, I called Ryan all 7 days without response once again until eventually I referred to as his manager once more and he explained We nonetheless cant set up your flooring it should be 100% dry , Meanwhile the restoration gentleman felt which i wanted carpet in my basement simply because he felt It could be safer , SO After i lastly obtained maintain of Ryan He explained he would occur out himself and Look at the kitchen humidity and Verify my video game home for new carpeting and he told me that I must go ahead and take previous carpet inside the gameroom my self.
My mother told them that they have the incorrect to setup her carpeting Exactly what are you executing listed here. Installer left I am there waiting on installers ????????? Of course I termed my salesman and he never termed me again. This can be a firm who don’t have confidence in receiving it do right the first time and you may only say I’m sorry this took place to you personally And that i recognize so often times (It's got No affect) I visitor the higher you are in a firm implies that you don’t need to simply call a customer again (Rueben) Use this firm If you'd like, don’t say no person informed relating to this business……