50 % price tag carpet sale - we carry samples to your own home! Contact Empire today to setup a estimate As well as in dwelling consultation.
Full squander of time, along with the tile seems to be terrible! The first tile we experienced seemed better than this career!! Carpet installation went wonderful and pleased with it.
You might e mail your worries and call facts to customersupport@ empire-today.com, and we’ll forward your information to our Human Methods Division.
– Chicago/Milwaukee customer service called me inside 3 days and still left a voicemail. I named again and left a voicemail for them. Just after a few times I termed and still left Yet another voicemail. 3 extra times when by with no return call and I made a decision to call the principle customer service line. The Woman I spoke with attempted to reach anyone but was only in a position to depart a voicemail. Immediately after three more times I once more referred to as customer service and asked them to escalate as I used to be throwing away my time, having no reaction and extremely annoyed.
This is absolutely unacceptable! I'm quite displeased with Empire. It's not how a customer need to be addressed. I want an individual to contact me instantly to proper this situation.
We’re let down to hear that your expertise did not fulfill your anticipations. We’d want to even further discuss your problems, you should email us at customersupport at empire-today.com with the two your account and speak to info.
February 20, 2018 at two:58 pm We experienced berber carpet set up in September of 2016. By November, the carpet was slipping apart, frayed and appeared to be no less than twenty years aged. An inspector was out and promptly stated that this was a manufacturer’s defect and they would deliver a product sales man or woman out for us to settle on a completely new carpet being mounted at no more cost to us. We satisfied While using the income human being, chose A different carpet and setup a time (February 2017) for installation. By August, seams were failing and it took right until November 4th for an inspector to come back out, take photographs and inform us that we should always listen to a little something again in a couple of days. A week handed and we had not heard from any person. Harm receiving worse, vacations approaching. I had been phoning day-to-day and could not talk to any individual but the “get in touch with Centre persons†– who have been wonderful – knowing and as practical as their job constraints may very well be. I obtained a letter inside the mail stating they were wanting to achieve me and could I remember to phone a specific number. I did so and I used to be informed they are leaving messages for me every day – Actually?! Due to the fact I really like residing with destroyed carpet; Specially approaching the vacation entertaining time on the yr!!!! Anyone else on the earth could access me but Empire Carpet!
It absolutely was scheduled for yesterday but Empire identified as and mentioned it would be until today. A single man confirmed up today and had some laminate but nothing else to complete The task. He reported the two major bogs weren’t on his work buy Which there was no way he’d take out the toilets or perhaps the tiles. So I referred to as once more. I used to be explained to my purchase were cancelled! They blamed the gross sales human being, who I’ve been in regular contact. They even took her Fee away. So now this new installer still left without undertaking a issue once again. Not just am I over and above angry but I’m calling the greater small business bureau and am heading to talk to a lawyer about breach of contract. I’ve named numerous occasions and he customer service says just the installation department can help me but given that they’re not answering, she left a voicemail. I’m done!!
We consider issues including this just one incredibly very seriously and sincerely regret the inconvenience. We’ll be in contact with you Soon to carry on working with a resolution.
September 26, 2017 at eight:04 am It is really difficult to deal with a company that does not Have a very store front as well as the customer service brokers satisfaction on their own on scripted responses and refuse to listen to the details within your considerations. I purchased carpet and baseboards from your business,the two had been scheduled to get mounted on Thursday, the guys accomplishing the baseboards confirmed up with the wrong sizing basboards, he left and never ever claimed when he would return. I weary calling Empire for over 2 several hours to tell them to deduct the cost of the base boards And that i pays for them the moment These are installed.
I welcome your electronic mail response and stimulate you to phone and talk to me. My newest encounter has been utterly infuriating and also a disappointment. I have been seeking to take care of this subject for more than 2 a long time and it remains to be not settled. Your N.Y. Extended Island Customer Service Office and Installation Division has furnished very little tangible aid. They don't abide by up and they do not keep their term whenever they say they can simply call again. I've labored in customer service for 20+ several years and lead an in-bound gross sales and customer service contact Middle staff.
It's not how we wish installations to go, and we’re worried about your experience. Make sure you create to us at customersupport at empire-today.com with both equally your account and contact data, and point out Headquarters in the subject line so we will examine this even further.
After we finally bought to talk to some one particular we found changeover strips coming up and many problems on 3 with the planks, the blokes arrived out and fixed the strip that were coming up and took pics on the damaged planks, then I receive a get in touch with stating they're going to fix it but I really need to pay out the installers which the destruction can be my fault, but I realize it wasn't, Additionally they claimed mainly because I signed the paper they were during the crystal clear.
October 19, 2017 at 9:01 am I set up an appointment to possess a section of flooring reinstalled after we did some remodeling. It was setup by the website plus the gentlemen showed up the really upcoming day. He knowledgeable me that even though I'd put in this flooring only two several years back and it’s no more out there. He went the additional move to set up a warrenty/service demand me. Unfortunately that’s where here by the excellent service ended. I've gotten 7 phone calls about my product sales simply call but almost nothing of value when it comes to my service get in touch with. I had to call the office several moments and request being put on hold while the decision attendent made an effort to Speak to the community office. three-four Instances they had been unsuccessful. My reaction was “how do I expect them to acquire ahold of me when their particular organization are not able to?†Soon after way as well much effort and hard work I last but not least received anyone and so they gave me per day for my service phone but could not slim it down any more than “someday among 8am and 6pm.