We know that this has actually been a frustrating working experience, and realize that we’ve mentioned possible alternatives along with you. For those who keep on to own thoughts and/or fears remember to contact us at customersupport at emprie-today.com.
Once more, he wasn’t able to finish. He needed to come back to get a fourth working day. Him and his relatives were out and in of my dwelling once again until finally 8pm when he ultimately completed. Each and every certainly one of these days, all my animals needed to be locked up in bedrooms due to the back again doorway having to be left open all day long extended. The main two times, I couldn’t even use my kitchen area or stove for 2 times and needed to get meals which i wasn’t ready to buy (I've 6 man or woman familly).The perform he did appeared like it absolutely was very good, but following a week, the trimming he put down is all peeling up in multiple locations, and a number of the boards in doorways are previously chipping. Once we identified as Empire customer service relating to this a pair situations, they basically shrugged us off and stated oh well. We received a credit score of $75, which is apparently the maximum. We were being extremely unhappy with the get the job done and called to own another person arrive out and fix the hurt along with the terrible installation. We specified twice in that decision not to ship the same dude which was here right before. He was supposed to be listed here 10am to inspect the get the job done. 2pm rolls about, even now nobody. We termed to talk to in which he was, and they instructed us he was functioning late. We asked who it absolutely was, and they claimed it absolutely was the same person who put in it. Furious, we advised them we specified To not send the exact same person who did the perform, terminate that and send someone else the next day. They agreed, apologized, said it shouldn’t have happened. The following day rolls all around and guess who reveals up at my doorway? Precisely the same male we explained to them numerous instances never to deliver! We had to deliver him absent and contact Once again, for a 3rd time for you to Last but not least get a person out the next 7 days who was distinct. He confirmed up and was actually shocked for the Terrible excellent in the get the job done that was performed. He truly checked out the floors and said “No XXXXXing way…†under his breath. That’s how undesirable it absolutely was. We’re nonetheless waiting now, Nearly two weeks has passed, for him to be able to return and deal with this horrible do the job. Under no circumstances, ever, ever, at any time, At any time use Empire Today! Their customer service has become unhelpful, unapologetic, and entirely incompetent!
Jeremy, the salesman went from his way to support us and our desires. He actually has the customer in mind. So, we ordered hardwood and carpet on September twenty, 2018. We had scheduled the installation to generally be performed on Monday, November nineteenth.
We’re sorry to hear about the not enough abide by up that you’ve acquired. We’d like to assist even further but we will’t Track down your account. Be sure to send out an e mail to customersupport@ empiretoday.com along with your Get hold of details, and we’ll get in contact along with you to address your fears.
We’re upset to listen to that your carpet is not really Conference your expectations. We recognize that we’ve been working with you with regard for your concerns, and we’ll be in touch with you shortly to carry on working over a resolution.
This isn't my Major residence in order that they essentially wasted that amount of my time. Install crews were being quite Qualified, Certainly no complaints there. Anything else about the process wants a big volume of advancement. Heck, right after Talking with warehouse manager who certain me there wouldn't be anymore problems after which you can there was, I identified as their 800 number wherever an genuine 'customer care rep' known as me again, stated they would adhere to up with Absolutely everyone on their own facet And that i by no means listened to back again! Warehouse manager who named to build A further appointment each week later hadn't read from them possibly! Their customer service is non existent finishes Together with the gross sales connect with...
I've ten reference numbers this yr by itself ..and none are dealt with . So far as Listening to from everyone at Empire…excellent luck as they appear to get pleasure in ignoring any situation .Usually do not Obtain Just about anything FROM EMPIRE !
Please Get hold of us at customersupport@ empire-today.com with each your Speak to and buy information and facts. We anticipate Listening to from you.
Crickets. I also knowledgeable them that After i did return the call, I had been instructed my ticket would now check out Warranty Repairs and that they had 4 organization times to acquire back again to me. They didn't get again to me.
My very poor mom stayed home all day long expecting the installers. We created a few phone calls all over the program from the day to test a timeframe to no avail!
The transitions from some rooms ended up off by ½ to one inch in height, transitions completed improperly as well as the molding, quarter-round was calculated, cut and mounted poorly.
We apologize for your personal knowledge and regret to hear that you just were unhappy. We’ll be even further investigating your issues, and we’ll be in contact with you soon.
June 13, 2018 at 7:fifty five pm Ryan never solutions his phone or simply call you again until eventually you connect with his boss and he often defends him sayiong that he's working inside the warehouse, effectively I suppose they dont have phones from the warehouse. following having the restoration co arrive out drying the floors for four far more times, Ryan named me again and scheduled A further instaltion day if they came they checked the ground again and mentioned it had been continue to not dry yet and explained to my son the carpet which the sub ground would need to become eliminated plus the carpet that was insallled weeks in the past and my cabinet that my refrigator is future way too needs taken down, Si I called my insurance policy agent and he sent A different restoration to return out and Examine and he foind a four in by 6 inch bit of wood that was even now soaked and so he callled Ryan and they talked and Ryan said it absolutely was ok to set up the floor. NOW it's been six months that my carpet was put in so I have my carpet protected with sheets and blankets Hence the debree within the kitchen floor in the glue and dirt from your raw flooring on my new carpet so my home seems to be ridiculous and my frig is in the middle of the floor in my kitchen area, So Considering that the new restoration person called me and explained to me Ryan explained it was Okay I took a weeks getaway to acquire my floor imstalled and obtain my residence with each other, I known as Ryan all 7 days without response once more until eventually I referred to as his manager once again and he mentioned We even now cant install your flooring it should be 100% dry , In the meantime the restoration gentleman felt that I needed carpet in my basement mainly because he felt it would be safer , SO When I ultimately received maintain of Ryan He reported he would arrive out himself and Verify the kitchen humidity and Check out my recreation area For brand spanking new carpeting and he explained to me that I would need to go ahead and take previous carpet from the gameroom my self.
October 19, 2017 at 9:01 am I set up an appointment to have a part of flooring reinstalled just after we did some reworking. It had been setup via the web site plus the gentlemen confirmed up the really up coming working day. He knowledgeable me that Though I had installed this ground only two several years in the past and it’s no longer accessible. He went the additional action to setup a warrenty/service call for me. Regrettably that’s exactly where the excellent service ended. I have gotten seven calls pertaining to my product sales contact but absolutely nothing of benefit with regard to my service call. I empire flooring atlanta reviews needed to get in touch with the office various times and request to be placed on maintain although the call attendent tried to Speak to the regional office. three-four Times they had been unsuccessful. My reaction was “how do I anticipate them to get ahold of me when their own firm can not?†Following way much too much hard work I lastly acquired somebody they usually gave me a day for my service simply call but could not slender it down any longer than “someday concerning 8am and 6pm.